This report assesses suppliers that can deliver fixed enterprise networking services worldwide. The emphasis is on a vendor’s service quality, pricing and track record, noting that these elements are particularly important for global networks, because the issues of infrastructure, language and cultural problems become more complicated and prolonged than when applicable to only one country.
Suppliers in the leaders quadrant have a full portfolio of voice and data products, coupled with above-average services and support, wide global coverage and competitive pricing. They have a strong vision that includes adopting more information and communication technology (ICT) capabilities, which is a strategy they can articulate clearly and openly.
Gartner states within the report that it looks for a thorough understanding of what clients want in a global provider, which is different from the requirements of a domestic provider, because it inevitably includes third-party elements and frequently includes a wider set of managed services. AT&T strongly feels that network service providers should have a clear and evolving geographic strategy to meet changing customer needs. Providers with class-leading vision should have a clearly articulated strategy and market traction in evolving areas, including SIP trunks, networking for cloud services and APM.
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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About AT&T
AT&T Inc. is a premier communications holding company and one of the most honored companies in the world. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and internationally. With a powerful array of network resources that includes the most reliable national 4G LTE network in the United States, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile Internet, AT&T also offers the best wireless coverage worldwide of any U.S. carrier, offering the most wireless phones that work in the most countries. It also offers advanced TV service with the AT&T U-verse® brand. The company’s suite of IP-based business communications services is one of the most advanced in the world. Around the world, AT&T has facilities in more than 50 countries and serves multinational companies on six continents. It provides IP-based communication services available to customers in over 180 countries, which represent more than 99 percent of the world’s economy.
