Rosa Legassick, who managed the programme for Severn Trent Water, commented: “We’re really pleased to be working with Barclays on this new innovative service that offers our customers even more paying options. This technology has only been available for a short time and we wanted to embrace it as quickly as possible. We’re the first utility company in the UK to offer customers the choice of paying with Barclays Pingit.”
This new service is key to offering customers more choice in how they pay their water bill, and is part of a series of new technology launches from Severn Trent Water that makes it even easier for customers to deal with them.
Angela Hunter-Dobson, director of customer services for Severn Trent said: “Easy access to multiple channels that are effortless to use is a non-negotiable requirement for today’s consumer. In deploying Pingit, we are offering greater choice by introducing an innovative yet straightforward payment facility to our increasingly mobile customer base.”
Mike Walters, Head of UK Corporate Payments at Barclays said: “Consumer behaviour is changing when it comes to making payments and Severn Trent is at the forefront in recognising the need to provide their customers with new and innovative mobile solutions. Barclays Pingit provides customers of Severn Trent Water with a quick and easy way to pay their bills that is both safe and secure, and also increases efficiencies for Severn Trent.”
Barclays Pingit mobile payments are often received within minutes from a smartphone or tablet – making it much cheaper and more efficient to process than cash, cheques and some other types of payments. The Barclays Pingit app is free to download from the Apple App Store, Android Market and BlackBerry App World and is available to anyone with a UK bank account.
Severn Trent Water is also expanding their ‘on the go’ services for customers with the launch of a new mobile website. This lets customers access vital services, such as viewing their bill, making a payment or reporting a leak, as well as information on reservoir locations across the midlands and Wales.