PressCenter.com  - Free Press Release Distribution Platform
No Result
View All Result
Tuesday, July 5, 2022
  • Login
  • Register
  • Home
  • Categories
    • Art & Culture
    • Business & Entrepreneurship
    • Economy & Finances
    • Education & Parenting
    • Energy & Environment
    • Government & Politics
    • Health & Beauty
    • Internet & IT
    • Lifestyle & Fashion
    • Media & Social Networks
    • Society & Welfare
    • Sport & Leisure
    • Technology & Science
    • Traffic & Safety
    • Work & Career
  • Countries
    • Belgium
    • Europe
    • France
    • Germany
    • International
    • Luxembourg
    • Netherlands
    • Others
    • Russia
    • UK
  • Service Portal
    • Press Release Distribution
    • My Press Releases
    • Add Press Release – FREE
    • Service Packs
ADD PRESS RELEASE
PressCenter.com  - Free Press Release Distribution Platform
  • Home
  • Categories
    • Art & Culture
    • Business & Entrepreneurship
    • Economy & Finances
    • Education & Parenting
    • Energy & Environment
    • Government & Politics
    • Health & Beauty
    • Internet & IT
    • Lifestyle & Fashion
    • Media & Social Networks
    • Society & Welfare
    • Sport & Leisure
    • Technology & Science
    • Traffic & Safety
    • Work & Career
  • Countries
    • Belgium
    • Europe
    • France
    • Germany
    • International
    • Luxembourg
    • Netherlands
    • Others
    • Russia
    • UK
  • Service Portal
    • Press Release Distribution
    • My Press Releases
    • Add Press Release – FREE
    • Service Packs
No Result
View All Result
PressCenter.com  - Free Press Release Distribution Platform
No Result
View All Result
Home Sources Business & Entrepreneurs

OTP BANK is always available

by PressCenter.com
July 28, 2013
in Business & Entrepreneurs, Business & Entrepreneurship, Categories, Sources
0
1.2k
SHARES
2k
VIEWS
Share on FacebookShare on TwitterLinkedIn
ADVERTISEMENT

We really needed an efficient call center for the treatment of loan arrears. The new system has improved the productivity of the Bank’s loan collectors, with the number of daily successful calls to customers increasing 2.5-3 times. In addition, the return on loan arrears has improved by 15-20%,” says Taras Kalenyuk, Head of Risk Management Technology, OTP Bank.

CROC specialists worked on setting up the interaction of the PDS with the banking telephone system and installed an agent call recording service. At the same time, OTP Bank’s Risk Management Technology team handled the PDS integration with the collector system as well as the generation of employee efficiency reports. Reports are automatically forwarded to supervisors by email on an hourly basis. CROC completed all objectives set by the bank and the system operates in automated mode without manual intervention.

“CROC has vast experience in implementing such solutions and over the last several years we have created over 60 call centers for banks, telecom companies, retailers and collector agencies. As part of this project, for the first time we have deployed the Avaya predictive dialing system within an existing call center infrastructure with Cisco and Alcatel equipment. Thanks to the integration with key systems, agents are able to view all required customer information on screen during the call, without spending additional time searching for it. As a result, agent productivity and speed have increased while contact center expenses have fallen,” says Roman Frantov, Head of Call Center Business, CROC.

“The key to the project was a solution based on the Avaya Proactive Contact platform. Over 80% of financial, telecom and collector companies in the Russian market use the platform for early treatment of loan arrears and for telemarketing campaigns. This solution has a very short payback period because it significantly increases employee productivity,” says Alexey Krivosheev, Financial Industry Services Teamleader in Russia and CIS, Avaya.

ADVERTISEMENT
Tags: CROCFinancial Industry Servicesindividual loansOTP BANKPredictive Dialing SystemRisk Management TechnologyRussia
ADVERTISEMENT
ADVERTISEMENT
Work Anywhere, Live Anywhere… And Do It In Style
Lifestyle & Fashion

Work Anywhere, Live Anywhere… And Do It In Style

by pamivey
July 2, 2022
0

You don’t have to do away with luxury or speed with small town living

Read more
George Pelgrim works together with Forever Blessed Foundation

George Pelgrim works together with Forever Blessed Foundation

July 2, 2022
Best Time to Visit Serengeti National Park

Best Time to Visit Serengeti National Park

July 2, 2022
Nicolan Healthcare Pvt Ltd Launches Two New Medicines

Nicolan Healthcare Pvt Ltd Launches Two New Medicines

July 2, 2022
Heymedica expands to Europe

Heymedica expands to Europe

June 26, 2022
PressCenter.com  – Free Press Release Distribution Platform

PressCenter.com is state-of-the-art Press Release Distribution Platform. PressCenter.com send and track your Press Release using our industry-leading global Media Contacts Database of a million contacts. Your Press Release will reach business news editors and journalists, in targeted sectors and territories or worldwide.

ArabicChinese (Simplified)DutchEnglishFrenchGermanItalianPortugueseRussianSpanish

Policies

  • Terms & Conditions
  • Copyrights
  • Cookies
  • Disclaimer
  • Privacy Policy

Services

  • Home
  • Press Release Distribution
  • Add Press Release – FREE
  • Guidelines
  • Advertisement
  • About Us
  • Contact Our Team

Press Releases by E-Mail

To stay on top of the ever-changing world of business, subscribe now to our newsletters.

*We hate spam as you do.

Categories

© 1998-2022 PressCenter.com - Latest Business News and Press Releases

No Result
View All Result
  • Home
  • Press Release Distribution
  • Add Press Release – FREE
  • Advertisement
  • Contact Our Team
  • Guidelines
  • About Us

© 1998-2022 PressCenter.com - Latest Business News and Press Releases

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms below to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In