In 2012, the “I-Teco” received a certificate Associate Consultant Programme (ACP) Membership № CIS-002 for services related to the standard ISO / IEC 20000:2011 «Information technology. Systems Management (ITSM)». The “I-Teco” was second in the CIS company to receive a certificate of participation programs associated consultants BSI, and the first company providing consulting services related to ISO / IEC 20000:2011.
A year later, the company BSI conducted another routine audit of the provision of consulting services. During the audit assessed the role of leadership in managing the provision of consulting services, rules and regulations. Much attention was paid to process maturity according to the criteria of repeatability, documentation, handling, performance monitoring and improvement of the consultants. The outcome of the audit was the party certificate program for 2013-2014.
” We are pleased to note that the company is “I-Teco” – is one of the fastest growing ACP partners, BSI, from year to year, showing a deep understanding of management systems and hands-on project experience. On behalf of the Mission of CIS British Standards Institute would like to express gratitude to the leadership of “I-Teco” for the support and professional approach to the development of international certification systems and to wish our esteemed colleagues continued success “, – says Sergey Romanovsky , director of certification and partnership programs of BSI CIS.
Andrew Plyusnin, deputy head of the department of analysis and IT management strategy of “I-Teco,” notes the positive results of the program ACP in two major interrelated aspects: to improve the confidence of the customers and the level of process maturity providing continuously updated service.
According to the head of the Quality Service of “I-Teco” Natalia Komissarova , ACP program helps to improve internal processes of the partner companies BSI. ” And all this is done to achieve a higher goal – providing customers with the highest quality consulting services. During the many years of cooperation and fruitful partnership with BSI experts “I-Teco” acquired extensive experience in the construction and improvement of systems of IT service management, taking into account the recommendations of BSI auditors and in accordance with international best practice, as reflected in the standards ISO “, – says Natalya Komissarov.
