As part of an initial expansion phase, around 50 jobs are planned at the new site in Chengdu by the end of 2012, with the total number of associates employed at the site set to rise to around 600 by 2017.
Bosch will provide support to its customers in China with issues relating to customer service in particular, and also with specific processes in the areas of Finance & Accounting, Purchasing or Human Resource Management. These processes include for example order processing, invoice auditing, accounts receivable management, delivery management and customer feedback and claim management. Bosch will also focus on complex, technology-related services such as technical helpdesk and IT support.
In addition to Mandarin and English, Bosch Communication Center in China can also boast proficiency in other Asian languages, such as Japanese and Korean. As an international service provider, Bosch Communication Center offers innovative solutions for Business Process Outsourcing. More than 5,000 associates in Europe, Asia and South America provide services and optimize business processes in over 30 languages.
