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METRO and Auchan enter into an international purchasing partnership

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The agreed partnership combines for the first time the bargaining power of two leading companies, which operate two different business models with an ideal geographical fit. "We are convinced that both of our companies will benefit from the upcoming cooperation and the combination of expertise," says Olaf Koch, CEO of German based METRO GROUP. "We want to use the strengths of both organizations to capture maximum synergies towards our common suppliers and generate cost savings, which we can then pass on to our customers." "This strategic buy... Read More »

H&M customers and employees made their voices heard – this is the result

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“The online voting was a great way to empower our employees as well as customers and let them have a voice when it comes to what the H&M Conscious Foundation should focus on. We are very grateful for every vote - they guided us to understand what issues are of concern to a large group of people across the world.” says Helena Thybell, Global Manager H&M Conscious Foundation. After involving H&M employees and customers in deciding the focus areas H&M Conscious Foundation partnered with UNICEF, WaterAid and CARE; three non-profi... Read More »

Lufthansa publishes special timetable for pilots’ strike days

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Lufthansa is working flat out to devise special timetables for the next two days in response to planned strike action by its Vereinigung Cockpit pilots’ union. The union has called for a nationwide strike affecting all Lufthansa flights operated with Airbus A320-family, Boeing 737 and Embraer aircraft from 13:00 CEST on Monday 20 October to 23:59 CEST on Tuesday 21 October. A first special timetable, valid for the first 24 hours of the strike, was placed on the www.LH.com website around 19:00 this evening. A second special timetable for the ... Read More »

Accenture: Customers are willing to share personal information with their insurers to speed claims settlement

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Fourteen percent of insurance customers who have submitted a claim in the past two years are dissatisfied with the way it was handled, and 83 percent of these dissatisfied customers are planning to switch or have already switched to another insurer, according to the survey. "While a customer who is dissatisfied with the way his or her claim was handled is almost certain to defect, a satisfied customer will not necessarily remain loyal," said Michael Costonis, a managing director in Accenture's Insurance Industry practice and global head of C... Read More »

Vodafone Greece acquires new spectrum

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Vodafone will utilise the spectrum acquired, along with the spectrum it holds in the 1800 MHz band, to expand its geographical 4G coverage as well as further enhance its indoor 4G signal quality. Vodafone Greece CEO and Chairman Glafkos Persianis said: “This investment in spectrum enables us to increase our coverage and deliver faster, more reliable communications to our customers.” ... Read More »

SSE: Stronger customer voice needed to meet the energy challenge

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With energy a top concern the study examined just how engaged customers really are with energy in their daily lives. Alistair Phillips-Davies, Chief Executive of SSE, presented the findings at an event in London last night telling industry the findings were clear – customers need to be given a stronger voice in the current energy debate if the UK is to meet the significant challenges that lie ahead. He said: “Greater customer engagement with energy use can help meet the energy challenge. We all need to work together on this. Customers are... Read More »

SSE: proud to make a difference

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The company is proud to power more than five million homes and businesses across the UK and is taking bold steps to address the issues facing the energy industry. Will Morris, SSE Group Managing Director, Retail, said the campaign aims to show how it puts customers first and strives to make a difference to people’s lives, every day. He said: “SSE is proud to power more than five million homes and businesses and to employ more than 19,000 people across Great Britain and Ireland. “We are taking bold steps - we are the only UK supplier to... Read More »

The SSE Hydro’s first birthday recognised in Parliament

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The purpose built arena in Glasgow’s city centre was opened a year ago with Rod Stewart performing on its opening night. Since then it has welcomed the world’s biggest music stars and events as well as playing a pivotal role in the Glasgow 2014 Commonwealth Games. Anne McTaggart MSP lodged a motion in the Scottish Parliament stating: "The Parliament welcomes the recent celebrations to mark the first anniversary of the opening of the SSE Hydro arena in Glasgow; understands that the arena has so far hosted 147 events, including the Ryder Cup c... Read More »

Heineken launches Frontier, a new global accelerator igniting partnerships and ideas with technology innovators

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Four halo Frontier briefs have been created encouraging technology innovators to submit new ideas on a number of subjects including making drinking in moderation cool and creating innovative music events. The winning idea for each brief will receive a minimum of €50,000 to help implement their product or service with Heineken®. Applications for Frontier must be received by November 12th and must be submitted via the Frontier website. Shortlisted entrants will be invited to present their ideas to judges at a pitch event, to be held in January 20... Read More »

TNT puts the human touch first in the express delivery industry

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The new brand starts with an advertising campaign in eight European countries and free trial offers in more than twenty countries. The new advertising campaign is part and parcel of the new Outlook strategy. It positions TNT as the human challenger in the market for small and medium enterprises (SMEs). TNT is a natural choice for these businesses because it believes the client cannot be a barcode but needs to be treated personally. The People Network Over the last 70 years, TNT built the most extensive European road and air network for pa... Read More »

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