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Barclays launches new ‘Community Banking’ service in UK first

Barclays launches new ‘Community Banking’ service in UK first

  • UK
  • New technology to give access to branch services anywhere, any time In a UK banking first, Barclays has today announced that by summer 2015, customers across the UK will have access to branch services anywhere and at any time with all Community Bankers able to set up a branch remotely using just their iPad and Wi-Fi or 3G connection. ​ ​
  • Barclays

The ground-breaking technology will give Barclays colleagues secure access to services traditionally only available through the confines of a bricks and mortar branch. Alongside Barclays’ extensive ATM network, the increasing popularity of mobile cheque imaging, as well as the rapid adoption of digital banking services, customers will now have the choice to carry out the majority of transactions at a time and place that suits them best.

Currently being trialled with 50 Community Bankers and specialists, including Mortgage, Premier and Business advisors across Sunderland, Norfolk and London, the service will be rolled out to all equipped Barclays bank iPads nationally by the middle of 2015. The service will allow colleagues to carry out many traditional branch transactions including money transfers, changes to personal details or account openings.

Steven Cooper, CEO, Personal Banking, Barclays said:

“The days of banking services only being available by visiting your local branch are a thing of the past. Community Bankers on the move are now able to support a much wider geographical area and are free to drop in to local communities when and where they are needed most.

“Alongside the availability of our colleagues in traditional branches, through video, mobile, telephone, and social media, this new pioneering technology will allow colleagues to access branch services securely in minutes anywhere and at any time – whether it’s in a local village hall, library or community centre, we can now take the branch to the customer.”

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